InnovatED's sole purpose is to provide support to schools implementing online learning programs using the MStar platform. Our team has been supporting online learning providers for more than 15 years, establishing a strong foundation built on our wealth of education experience. One of our main goals is to build lasting relationships with our clients. We work very hard to make sure that every possible measure is taken to exceed expectations and have the confidence needed to ensure your students succeed. Our highly-qualified and friendly teams of training, sales, instruction, and curriculum professionals ensure that all of your questions and needs are handled in an efficient manner. Below is a list of the different support services that we offer.
Training and Implementation
Training
Training is available, both via teleconference and face-to-face, in support of the following activities:
- teaching online
- online mentoring
- administrating your online program
- creating online courses
- Hybrid/Supplemental course creation
- PLC/Professional Development creation
Implementation
InnovatED customers can expect the highest level of reliability and support from the very beginning. The success of our partner schools is a direct measure of our success in customer service and support. Having a strong foundation, starting with a comprehensive implementation, ensures a successful beginning to a prosperous relationship. Our Training & Implementation Team will be in place from day one to make sure that you, and all the staff members who will be supporting the students as they engage in the M-Star system, have a successful and rewarding experience.
- Our implementation service will guide your program administrator through the procedures for establishing and implementing an effective process to meet your school's specific student population needs.
- A customized Implementation Plan is created to meet your specific goals – both from a timing perspective and a performance perspective.
- InnovatED team members will be there to assist school administrators, instructors, and students along every step of the way.
Course Instruction - For Online Program Model Only
We offer three options for course instruction:
- your instructors teach the online courses through the MyLMS system
- our certified-instructors teach the online courses through the MyLMS system, or
- we all teach together in a blended instruction model.
If you choose to use our teachers to teach your online courses, you will get certified instructors and full academic support for your students. Our instructors will grade and tutor, as well as provide synchronous learning opportunities throughout our extended hours of operation (approximately 14hrs a day). We then submit final grades to the school and the school can incorporate the grade into the student's academic transcript.
Academic Support
If you would like to take advantage of our online-instructors, while also maintain complete course instruction control, we do provide a means by which your students can access our online-instructors for one-on-one assistance with their online course. With our program, you can help increase student academic performance through cost-effective and scalable solutions. We will provide you with our toll-free number into our Virtual Learning Center where our certified-instructors reside. The Virtual Learning Center has extended hours which allow your students more time for course assistance. Through both asynchronous and synchronous activities, such as telephone, online chat, and virtual classrooms, your students can receive one-on-one support in their online courses.
Faculty Support
Students are the only ones that have access to ongoing support services. Teachers are identified as faculty points of contact and can dial into our Innovated help desk to receive assistance with technology and address any other program or platform questions. This support can be for matters that are functional & programmatic, as well as technical. With our years of education experience, we understand what a student needs to succeed academically better than anyone else. InnovatED’s mission is to support the entire body of users within the MStar system.
Curriculum Design and Development
Many schools and districts have very specific course needs. Perhaps you have created a specific course to meet a district standard, or perhaps one of your instructors has designed a remarkable course that you would like to share across your school. InnovatED’s curriculum team can assist you with converting that into a virtual program to be delivered via the MStar platform. Through that unifying platform all of your instructors can benefit from the shared curriculum.
Technology Integration
We know that you’ve probably already got some systems in place and you’re probably concerned about integrating the MStar platform with your existing systems. We can help with that! Our solution is reliable and has the scalability schools need to implement a cost-effective solution that creates economic efficiencies and improves student academic performance. InnovatED programmers have a strong foundation with years of experience working with educational technology and can assist you with data migration and integration.
